Najczęstsze pytania i odpowiedzi

Written by Tomasz Limiszewski

Why was my verification rejected?

There can be several reasons for rejection of automatic verification. Among the most common are:

  • Blurred scans/photographs of an identity document,
  • Unclear scans/photographs of the ID document,
  • Damage to ID document,
  • Poor quality of the camera used to take the face scan,
  • Bad lighting during face scanning (both underexposure and overexposure)

Avoiding the errors described above minimizes the risk of rejection of automatic verification.